How your enquiry details are handled.

Who is responsible

This is the international website of the pFlow brand. It is published by Gentos Measurement & Control Co., Ltd., 12/F, Block A5, Nanshan iPark, 1001 College Road, Nanshan District, Shenzhen, China, the owner of the pFlow brand. For the personal data collected through this site, Gentos is the data user.

What we collect

Through the contact form: your name, email address, company, region, your message and any technical details you choose to give (pipe, liquid, temperature, data connection). Through your visit: the technical data a web server records, such as your IP address, browser type, the pages requested and the time of the request. Through cookies: the session and preference cookies described on the cookies page. We do not ask for, and you should not send, sensitive personal data.

What we use it for

To reply to your enquiry and send it to the people who can answer it; to operate, secure and improve the site; to produce monthly operation figures (numbers of enquiries by stage and response times, without the content of the enquiries); and to meet legal obligations. We do not sell personal data and do not use it for direct marketing without your consent.

Where it is kept and who receives it

Enquiries and site data are stored on systems in Hong Kong. Your enquiry, including the details you entered, is read by the Gentos international department in Shenzhen, mainland China, which answers technical questions and prepares quotations; it is used for that purpose only. Service providers that host or maintain the site may process data on our instructions. We do not transfer personal data to anyone else unless the law requires it.

How long we keep it

Enquiry records are kept while your enquiry or customer relationship is active and for up to three years after the last contact, unless a longer period is required by law or by a contract with you. Server logs are kept for ninety days. Data that is no longer needed is deleted or anonymised.

Your rights

Under the Ordinance you may ask for access to the personal data we hold about you and ask for it to be corrected. Send your request through the contact form or by post to the address above, marked "Data access request"; we respond within forty days. You may also ask us to delete your enquiry; we will do so unless we have to keep it.

Security

Access to enquiries is limited to the people who handle them, each with their own account. Connections to the production site are encrypted, backups are stored in Hong Kong, and the site is checked and updated regularly.

Changes and contact

We may update this policy when the site or the law changes; the date above shows the current version. Questions about this policy go to Gentos through the contact form or to marketing@gentos.com.cn.